General Terms
General terms and conditions of business
1. Scope
For all orders placed through our online shop by consumers and entrepreneurs
The following terms and conditions apply.
A consumer is any natural person who concludes a legal transaction for the purposes
which predominantly neither serve their commercial nor their self-employed
professional activity. Entrepreneur is a natural person
or legal entity or a partnership with legal capacity, which
Conclusion of a legal transaction in the exercise of their commercial or
self-employed professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or
supplementary general terms and conditions, their validity is hereby
They will only become part of the contract if we have
have expressly agreed.
2. Contracting parties, conclusion of contract
The purchase contract is concluded with CAO - lifestyle for pets, Aylin &
Özkan Yüksel GbR.
The presentation of the products in the online shop does not constitute a legally binding
This is not an offer, but a non-binding online catalog. You can use our
Place products in your shopping cart without obligation and save your entries before
You can correct your order at any time by clicking on the
Use the correction aids provided and explained in the ordering process.
By clicking the order button you place a binding order for the
The goods contained in the shopping cart. Confirmation of receipt of your order
will be sent by email immediately after the order has been submitted.
When the contract with us is concluded depends on the
selected payment method:
Invoice via Klarna, financing via Klarna, installment purchase
We accept your order by sending a declaration of acceptance in a separate
Email or by delivery of the goods within two days.
Prepayment
We accept your order by sending a declaration of acceptance in a separate
E-mail within two days in which we will give you our bank details
to name.
Apple Pay
During the ordering process you will be redirected to the website of the online provider Apple
There you can enter your payment details and the
Confirm payment instructions to Apple. After placing your order in the store
we request Apple to initiate the payment transaction and thereby
Your offer.
credit card
We accept your order by sending a declaration of acceptance in a separate
Email or by delivery of the goods within two days.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal
There you can enter your payment details and the
Confirm payment instructions to PayPal. After placing your order in the shop
we request PayPal to initiate the payment transaction and thereby
Your offer.
PayPal Plus
As part of the PayPal Plus payment service, we offer you various
Payment methods as PayPal Services. After placing the order, you will
You will be redirected to the website of the online provider PayPal. There you can
Enter your payment details and confirm the payment instruction to PayPal.
This is how the contract with us is concluded.
Sofort by Klarna
After placing your order you will be redirected to the website of the online provider
Sofort GmbH, where you confirm the payment order.
the contract with us is concluded.
Giropay
After placing your order you will be redirected to your bank’s website
where you confirm the payment instruction to your bank.
the contract with us is concluded.
Google Pay
During the ordering process you will be redirected to the website of the online provider Google
There you can enter your payment details and the
Confirm payment instructions to Google. After placing your order in the shop
we ask Google to initiate the payment transaction and thereby
Your offer.
3. Contract language, contract text storage
The language available for concluding the contract is German.
We save the contract text and send you the order data and our terms and conditions
in text form. You can view the contract text in our customer login.
4. Delivery conditions
Shipping costs may apply in addition to the stated product prices.
For further information on possible shipping costs, please contact the
Offers.
We only deliver by mail. Unfortunately, self-collection of the goods is not possible.
possible.
We do not deliver to packing stations.
5. Payment
In our shop you can generally use the following payment methods
Disposal:
Prepayment
If you choose the payment method in advance, we will give you our bank details in
separate email and deliver the goods after receipt of payment.
credit card
When placing your order, you provide your credit card details. After your
Legitimation as a legitimate cardholder will be carried out immediately after
The payment transaction is carried out automatically and your card
charged.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal
To pay the invoice amount via PayPal, you must
You must be registered there or register first with your access data
and confirm the payment order to us. After submitting the
When ordering in the shop we require PayPal to initiate the payment transaction
The payment transaction will be processed automatically by PayPal immediately
carried out. You will receive further information during the ordering process.
PayPal Plus
As part of the PayPal Plus payment service, we offer you various
Payment methods as PayPal Services. You will be redirected to the website of the
You will be redirected to the online provider PayPal. There you can enter your payment details
indicate the use of your data by PayPal and the payment instruction to
Confirm PayPal.
If you have chosen the payment method PayPal, you must
To be able to pay the invoice amount, you must be registered there or
Register and authenticate with your login details. The payment transaction
will be automatically debited by PayPal immediately after confirmation of the payment order
carried out. You will receive further information during the ordering process.
If you have chosen the credit card payment method, you must
To be able to pay the invoice amount, you do not need to be registered with PayPal.
Payment transaction will be processed immediately after confirmation of the payment order and
after your identification as the legitimate cardholder from your
Credit card company at the request of PayPal and your card
charged. Further information will be provided during the ordering process.
If you have chosen direct debit as your payment method, you must
To be able to pay the invoice amount, you do not need to be registered with PayPal.
By confirming the payment order, you give PayPal a direct debit mandate.
PayPal will inform you about the date your account will be debited (so-called
Prenotification). By submitting the direct debit mandate immediately after
Confirmation of the payment order, PayPal asks its bank to initiate the
The payment transaction is processed and your account
charged. Further information will be provided during the ordering process.
Sofort by Klarna
After placing your order you will be redirected to the website of the online provider
Sofort GmbH. To pay the invoice amount via Sofort
you must have a bank account activated for online banking
have the necessary identification and send the payment order to us
You will receive further information during the ordering process.
Payment transaction will be carried out immediately by Sofort and your
Account debited.
Giropay
After placing your order you will be redirected to your bank’s website
To pay the invoice amount via Giropay, you must
You have a bank account activated for online banking,
appropriately and confirm the payment instruction to us. Further
You will receive instructions during the ordering process. The payment transaction will
carried out immediately afterwards and your account will be debited.
Google Pay
To pay the invoice amount via Google Pay, you must
Service provider Google must be registered, the Google Pay function must be activated
have, authenticate yourself with your access data and the payment order
The payment transaction will be processed immediately after the order has been placed
carried out. You will receive further information during the ordering process.
Apple Pay
To pay the invoice amount via Apple Pay, you must open the browser
Use “Safari”, be registered with the service provider Apple, use the function
have activated Apple Pay, authenticate yourself with your login details and
Confirm payment order. The payment transaction will be processed immediately after
Placement of the order. Further information can be obtained from
Ordering process.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer invoice payment as a payment option. Please
Please note that Klarna invoices are only available to consumers and that
Payment must be made to Klarna. When purchasing on account with Klarna
You always get the goods first and you always have a payment period of 14
days. The complete terms and conditions for purchase on account can be found here
[https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0].
Financing via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer installment purchase as a payment option. Please note
You that Klarna Installment Purchase is only available to consumers and that the
Payment must be made to Klarna.
With Klarna’s financing service, you can finance your purchase flexibly in
monthly installments of at least 1/24 of the total amount (but at least 6.95
€). Further information on Klarna installment purchase, including the
General Terms and Conditions and the European Standard Information for
You can find consumer loans here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
Installment purchase
In cooperation with the online service provider Klarna, we offer you the
The option of purchasing by installments is available upon successful address and
Credit check. In addition to our General Terms and Conditions, the following apply to payment processing:
Klarna’s Terms and Conditions and Privacy Policy. Further information and the
You can find Klarna’s complete terms and conditions for installment purchases here:
https://www.klarna.com/de/agb/
6. Right of withdrawal
Consumers have the statutory right of withdrawal, as set out in the cancellation policy
described. Entrepreneurs are not granted a voluntary right of withdrawal.
7. Retention of title
The goods remain our property until full payment has been made.
For entrepreneurs, the following applies in addition: We retain ownership of the goods until
to fully settle all claims arising from an ongoing
You may dispose of the goods subject to retention of title in the ordinary course
Resell the business; all proceeds from this resale
You assign all claims arising from this – regardless of any connection or
Mixing of the reserved goods with a new item - in the amount of
invoice amount to us in advance, and we accept this assignment. You
remain authorized to collect the claims, but we may not
You can also collect the money yourself if you do not meet your payment obligations.
progeny.
8. Transport damage
For consumers: If goods are returned with obvious transport damage
delivered, please report such errors as soon as possible to the
delivery person and please contact us immediately. The failure
a complaint or contact has for your legal rights and
their enforcement, in particular your warranty rights, no
consequences. However, they help us to define our own demands on the
To be able to claim against the carrier or transport insurance.
For entrepreneurs: The risk of accidental loss and accidental
Deterioration shall pass to you as soon as we hand the item over to the carrier, the
Carrier or other person designated to carry out the shipment or
The provisions of Section 377 of the German Commercial Code (HGB) apply to merchants.
Duty to inspect and report defects. If you fail to report the defects as stipulated therein,
the goods are deemed to be approved, unless there is a defect,
which was not detectable during the examination. This does not apply if we
have fraudulently concealed the defect.
9. Warranty and guarantees
Unless expressly agreed otherwise below, the statutory
Liability for defects.
When purchasing used goods by consumers, the following applies: if the defect is discovered after the expiry of
one year from delivery of the goods, the claims for defects
Defects that occur within one year of delivery of the goods
within the statutory limitation period of two years from
Delivery of the goods can be claimed.
For entrepreneurs, the limitation period for claims for defects in new
manufactured goods one year from the transfer of risk. The sale of used goods
is provided without warranty of any kind. The statutory
Limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.
For entrepreneurs, the following are considered to be an agreement on the quality of the goods:
only our own information and the product descriptions of the manufacturer, which are in
included in the contract; for public statements made by the manufacturer or
We assume no liability for other advertising statements.
If the delivered item is defective, we will initially provide the entrepreneur with
at our discretion, warranty by removing the defect (repair) or
by delivery of a defect-free item (replacement delivery).
The above restrictions and shortening of time limits do not apply to
Claims for damages caused by us, our legal representatives
or vicarious agents
• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty or malice
• in case of breach of essential contractual obligations, the fulfilment of which
proper execution of the contract is possible in the first place and
compliance with which the contractual partner can regularly rely
(Cardinal duties)
• within the scope of a guarantee promise, if agreed
• to the extent that the scope of application of the Product Liability Act is open.
Information on any additional guarantees that may apply and their
Exact conditions can be found on the product and on special
Information pages in the online shop.
10. Liability
For claims based on damages caused by us, our legal representatives
or vicarious agents, we are always liable without limitation
• in case of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• to the extent that the scope of application of the Product Liability Act is open.
In case of breach of essential contractual obligations, the fulfilment of which
proper execution of the contract is possible in the first place and
compliance with which the contractual partner can regularly rely,
(cardinal obligations) due to slight negligence on our part, our legal
Representatives or vicarious agents, the liability is limited to the amount
The damage is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which
typically has to be expected.
Otherwise, claims for damages are excluded.
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR)
which you can find here [https://ec.europa.eu/consumers/odr/]. To participate
in a dispute settlement procedure before a consumer arbitration board
we are not obliged and not willing.
12. Final provisions
If you are an entrepreneur, German law applies, excluding the
UN Sales Law.
Are you a merchant within the meaning of the German Commercial Code, a legal entity of the
public law or special fund under public law, is
exclusive place of jurisdiction for all disputes arising from contractual relationships
between us and you our place of business.
1. Scope
For all orders placed through our online shop by consumers and entrepreneurs
The following terms and conditions apply.
A consumer is any natural person who concludes a legal transaction for the purposes
which predominantly neither serve their commercial nor their self-employed
professional activity. Entrepreneur is a natural person
or legal entity or a partnership with legal capacity, which
Conclusion of a legal transaction in the exercise of their commercial or
self-employed professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or
supplementary general terms and conditions, their validity is hereby
They will only become part of the contract if we have
have expressly agreed.
2. Contracting parties, conclusion of contract
The purchase contract is concluded with CAO - lifestyle for pets, Aylin &
Özkan Yüksel GbR.
The presentation of the products in the online shop does not constitute a legally binding
This is not an offer, but a non-binding online catalog. You can use our
Place products in your shopping cart without obligation and save your entries before
You can correct your order at any time by clicking on the
Use the correction aids provided and explained in the ordering process.
By clicking the order button you place a binding order for the
The goods contained in the shopping cart. Confirmation of receipt of your order
will be sent by email immediately after the order has been submitted.
When the contract with us is concluded depends on the
selected payment method:
Invoice via Klarna, financing via Klarna, installment purchase
We accept your order by sending a declaration of acceptance in a separate
Email or by delivery of the goods within two days.
Prepayment
We accept your order by sending a declaration of acceptance in a separate
E-mail within two days in which we will give you our bank details
to name.
Apple Pay
During the ordering process you will be redirected to the website of the online provider Apple
There you can enter your payment details and the
Confirm payment instructions to Apple. After placing your order in the store
we request Apple to initiate the payment transaction and thereby
Your offer.
credit card
We accept your order by sending a declaration of acceptance in a separate
Email or by delivery of the goods within two days.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal
There you can enter your payment details and the
Confirm payment instructions to PayPal. After placing your order in the shop
we request PayPal to initiate the payment transaction and thereby
Your offer.
PayPal Plus
As part of the PayPal Plus payment service, we offer you various
Payment methods as PayPal Services. After placing the order, you will
You will be redirected to the website of the online provider PayPal. There you can
Enter your payment details and confirm the payment instruction to PayPal.
This is how the contract with us is concluded.
Sofort by Klarna
After placing your order you will be redirected to the website of the online provider
Sofort GmbH, where you confirm the payment order.
the contract with us is concluded.
Giropay
After placing your order you will be redirected to your bank’s website
where you confirm the payment instruction to your bank.
the contract with us is concluded.
Google Pay
During the ordering process you will be redirected to the website of the online provider Google
There you can enter your payment details and the
Confirm payment instructions to Google. After placing your order in the shop
we ask Google to initiate the payment transaction and thereby
Your offer.
3. Contract language, contract text storage
The language available for concluding the contract is German.
We save the contract text and send you the order data and our terms and conditions
in text form. You can view the contract text in our customer login.
4. Delivery conditions
Shipping costs may apply in addition to the stated product prices.
For further information on possible shipping costs, please contact the
Offers.
We only deliver by mail. Unfortunately, self-collection of the goods is not possible.
possible.
We do not deliver to packing stations.
5. Payment
In our shop you can generally use the following payment methods
Disposal:
Prepayment
If you choose the payment method in advance, we will give you our bank details in
separate email and deliver the goods after receipt of payment.
credit card
When placing your order, you provide your credit card details. After your
Legitimation as a legitimate cardholder will be carried out immediately after
The payment transaction is carried out automatically and your card
charged.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal
To pay the invoice amount via PayPal, you must
You must be registered there or register first with your access data
and confirm the payment order to us. After submitting the
When ordering in the shop we require PayPal to initiate the payment transaction
The payment transaction will be processed automatically by PayPal immediately
carried out. You will receive further information during the ordering process.
PayPal Plus
As part of the PayPal Plus payment service, we offer you various
Payment methods as PayPal Services. You will be redirected to the website of the
You will be redirected to the online provider PayPal. There you can enter your payment details
indicate the use of your data by PayPal and the payment instruction to
Confirm PayPal.
If you have chosen the payment method PayPal, you must
To be able to pay the invoice amount, you must be registered there or
Register and authenticate with your login details. The payment transaction
will be automatically debited by PayPal immediately after confirmation of the payment order
carried out. You will receive further information during the ordering process.
If you have chosen the credit card payment method, you must
To be able to pay the invoice amount, you do not need to be registered with PayPal.
Payment transaction will be processed immediately after confirmation of the payment order and
after your identification as the legitimate cardholder from your
Credit card company at the request of PayPal and your card
charged. Further information will be provided during the ordering process.
If you have chosen direct debit as your payment method, you must
To be able to pay the invoice amount, you do not need to be registered with PayPal.
By confirming the payment order, you give PayPal a direct debit mandate.
PayPal will inform you about the date your account will be debited (so-called
Prenotification). By submitting the direct debit mandate immediately after
Confirmation of the payment order, PayPal asks its bank to initiate the
The payment transaction is processed and your account
charged. Further information will be provided during the ordering process.
Sofort by Klarna
After placing your order you will be redirected to the website of the online provider
Sofort GmbH. To pay the invoice amount via Sofort
you must have a bank account activated for online banking
have the necessary identification and send the payment order to us
You will receive further information during the ordering process.
Payment transaction will be carried out immediately by Sofort and your
Account debited.
Giropay
After placing your order you will be redirected to your bank’s website
To pay the invoice amount via Giropay, you must
You have a bank account activated for online banking,
appropriately and confirm the payment instruction to us. Further
You will receive instructions during the ordering process. The payment transaction will
carried out immediately afterwards and your account will be debited.
Google Pay
To pay the invoice amount via Google Pay, you must
Service provider Google must be registered, the Google Pay function must be activated
have, authenticate yourself with your access data and the payment order
The payment transaction will be processed immediately after the order has been placed
carried out. You will receive further information during the ordering process.
Apple Pay
To pay the invoice amount via Apple Pay, you must open the browser
Use “Safari”, be registered with the service provider Apple, use the function
have activated Apple Pay, authenticate yourself with your login details and
Confirm payment order. The payment transaction will be processed immediately after
Placement of the order. Further information can be obtained from
Ordering process.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer invoice payment as a payment option. Please
Please note that Klarna invoices are only available to consumers and that
Payment must be made to Klarna. When purchasing on account with Klarna
You always get the goods first and you always have a payment period of 14
days. The complete terms and conditions for purchase on account can be found here
[https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0].
Financing via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer installment purchase as a payment option. Please note
You that Klarna Installment Purchase is only available to consumers and that the
Payment must be made to Klarna.
With Klarna’s financing service, you can finance your purchase flexibly in
monthly installments of at least 1/24 of the total amount (but at least 6.95
€). Further information on Klarna installment purchase, including the
General Terms and Conditions and the European Standard Information for
You can find consumer loans here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
Installment purchase
In cooperation with the online service provider Klarna, we offer you the
The option of purchasing by installments is available upon successful address and
Credit check. In addition to our General Terms and Conditions, the following apply to payment processing:
Klarna’s Terms and Conditions and Privacy Policy. Further information and the
You can find Klarna’s complete terms and conditions for installment purchases here:
https://www.klarna.com/de/agb/
6. Right of withdrawal
Consumers have the statutory right of withdrawal, as set out in the cancellation policy
described. Entrepreneurs are not granted a voluntary right of withdrawal.
7. Retention of title
The goods remain our property until full payment has been made.
For entrepreneurs, the following applies in addition: We retain ownership of the goods until
to fully settle all claims arising from an ongoing
You may dispose of the goods subject to retention of title in the ordinary course
Resell the business; all proceeds from this resale
You assign all claims arising from this – regardless of any connection or
Mixing of the reserved goods with a new item - in the amount of
invoice amount to us in advance, and we accept this assignment. You
remain authorized to collect the claims, but we may not
You can also collect the money yourself if you do not meet your payment obligations.
progeny.
8. Transport damage
For consumers: If goods are returned with obvious transport damage
delivered, please report such errors as soon as possible to the
delivery person and please contact us immediately. The failure
a complaint or contact has for your legal rights and
their enforcement, in particular your warranty rights, no
consequences. However, they help us to define our own demands on the
To be able to claim against the carrier or transport insurance.
For entrepreneurs: The risk of accidental loss and accidental
Deterioration shall pass to you as soon as we hand the item over to the carrier, the
Carrier or other person designated to carry out the shipment or
The provisions of Section 377 of the German Commercial Code (HGB) apply to merchants.
Duty to inspect and report defects. If you fail to report the defects as stipulated therein,
the goods are deemed to be approved, unless there is a defect,
which was not detectable during the examination. This does not apply if we
have fraudulently concealed the defect.
9. Warranty and guarantees
Unless expressly agreed otherwise below, the statutory
Liability for defects.
When purchasing used goods by consumers, the following applies: if the defect is discovered after the expiry of
one year from delivery of the goods, the claims for defects
Defects that occur within one year of delivery of the goods
within the statutory limitation period of two years from
Delivery of the goods can be claimed.
For entrepreneurs, the limitation period for claims for defects in new
manufactured goods one year from the transfer of risk. The sale of used goods
is provided without warranty of any kind. The statutory
Limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.
For entrepreneurs, the following are considered to be an agreement on the quality of the goods:
only our own information and the product descriptions of the manufacturer, which are in
included in the contract; for public statements made by the manufacturer or
We assume no liability for other advertising statements.
If the delivered item is defective, we will initially provide the entrepreneur with
at our discretion, warranty by removing the defect (repair) or
by delivery of a defect-free item (replacement delivery).
The above restrictions and shortening of time limits do not apply to
Claims for damages caused by us, our legal representatives
or vicarious agents
• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty or malice
• in case of breach of essential contractual obligations, the fulfilment of which
proper execution of the contract is possible in the first place and
compliance with which the contractual partner can regularly rely
(Cardinal duties)
• within the scope of a guarantee promise, if agreed
• to the extent that the scope of application of the Product Liability Act is open.
Information on any additional guarantees that may apply and their
Exact conditions can be found on the product and on special
Information pages in the online shop.
10. Liability
For claims based on damages caused by us, our legal representatives
or vicarious agents, we are always liable without limitation
• in case of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• to the extent that the scope of application of the Product Liability Act is open.
In case of breach of essential contractual obligations, the fulfilment of which
proper execution of the contract is possible in the first place and
compliance with which the contractual partner can regularly rely,
(cardinal obligations) due to slight negligence on our part, our legal
Representatives or vicarious agents, the liability is limited to the amount
The damage is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which
typically has to be expected.
Otherwise, claims for damages are excluded.
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR)
which you can find here [https://ec.europa.eu/consumers/odr/]. To participate
in a dispute settlement procedure before a consumer arbitration board
we are not obliged and not willing.
12. Final provisions
If you are an entrepreneur, German law applies, excluding the
UN Sales Law.
Are you a merchant within the meaning of the German Commercial Code, a legal entity of the
public law or special fund under public law, is
exclusive place of jurisdiction for all disputes arising from contractual relationships
between us and you our place of business.