Data protection & Cookies

Privacy Policy

The responsible party within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

Aylin and Özkan Yüksel

Your data subject rights

You can exercise the following rights at any time using the contact details provided by our data protection officer:

  • Information about your data stored by us and its processing (Art. 15 GDPR),
  • Correction of incorrect personal data (Art. 16 GDPR),
  • Deletion of your data stored by us (Art. 17 GDPR),
  • Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (Art. 18 GDPR),
  • Objection to the processing of your data by us (Art. 21 GDPR) and
  • Data portability, provided that you have consented to data processing or have concluded a contract with us (Art. 20 GDPR).

If you have given us your consent, you can revoke it at any time with effect for the future.

You can lodge a complaint with a supervisory authority at any time, for example, the competent supervisory authority in the federal state in which you live or the authority responsible for us as the responsible body.

A list of supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Collection of general information when visiting our website

Type and purpose of processing:

When you access our website, i.e., if you do not register or otherwise provide information, general information is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address, and similar information.

They are processed in particular for the following purposes:

  • Ensuring a smooth connection to the website,
  • Ensuring smooth use of our website,
  • Evaluation of system security and stability as well as
  • for further administrative purposes.

We do not use your data to draw conclusions about you personally. We may statistically evaluate this type of information to optimize our website and the technology behind it.

Legal basis:

The processing is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.

Recipient:

Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage period:

The data will be deleted as soon as it is no longer required for the purpose for which it was collected. For data used to provide the website, this is generally the case when the respective session ends.

Provision required or necessary:

The provision of the aforementioned personal data is neither legally nor contractually required. However, without the IP address, the service and functionality of our website cannot be guaranteed. Furthermore, individual services may be unavailable or restricted. For this reason, an objection is excluded.

Cookies

Type and purpose of processing:

Like many other websites, we also use so-called "cookies." Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

This gives us certain data such as IP address, browser used and operating system.

Cookies cannot be used to launch programs or transmit viruses to a computer. The information contained in cookies allows us to facilitate navigation and ensure our websites are displayed correctly.

Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are generally set to accept cookies. You can generally disable cookies at any time via your browser settings. Please use the help function of your Internet browser to learn how to change these settings. Please note that individual features of our website may not work if you have disabled cookies.

Storage period and cookies used:

If you allow us to use cookies through your browser settings or consent, the following cookies may be used on our websites:

To the extent that these cookies may (also) affect personal data, we will inform you about this in the following sections.

You can delete individual cookies or all cookies via your browser settings. You can also find information and instructions on how to delete these cookies or block their storage in advance. Depending on your browser provider, you can find the necessary information at the following links:

Registration on our website

Type and purpose of processing:

When you register to use our personalized services, some personal data is collected, such as your name, address, contact and communication details (e.g., telephone number and email address). Once you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time.

Legal basis:

The processing of the data entered during registration is based on the user’s consent (Art. 6 (1) (a) GDPR).

If the registration serves to fulfill a contract to which the data subject is a party or to carry out pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) (b) GDPR.

Recipient:

Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage period:

Data will only be processed in this context as long as the corresponding consent has been obtained. After that, it will be deleted unless legally required to retain it. To contact us in this regard, please use the contact details provided at the end of this privacy policy.

Provision required or necessary:

The provision of your personal data is voluntary and based solely on your consent. Without the provision of your personal data, we cannot grant you access to the content and services we offer.

Comment function

Type and purpose of processing:

When users leave comments on our website, we save this information, along with the time of their creation and the username previously chosen by the website visitor. This is for our security, as we can be held liable for illegal content on our website, even if it was created by users.

Legal basis:

The processing of the data entered as a comment is based on a legitimate interest (Art. 6 (1) (f) GDPR).

By providing the comment function, we want to enable you to interact easily. The information you provide will be stored for the purpose of processing your inquiry and for possible follow-up questions.

Recipient:

Recipients of the data may be contract processors.

Storage period:

The data will be deleted as soon as it is no longer required for the purpose for which it was collected. This is generally the case when communication with the user has been concluded and the company can determine from the circumstances that the matter in question has been conclusively resolved.

Provision required or necessary:

The provision of your personal data is voluntary. Without your personal data, we cannot grant you access to our comment function.

Newsletter

Type and purpose of processing:

Your data will be used exclusively to send you the newsletter you have subscribed to via email. Your name is provided so that we can address you personally in the newsletter and, if necessary, to identify you if you wish to exercise your rights as a data subject.

To receive the newsletter, simply provide your email address. When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration (e.g., changes to the newsletter offering or technical issues).

For effective registration, we require a valid email address. To verify that the registration was actually made by the owner of the email address, we use the "double opt-in" process. For this purpose, we log the newsletter subscription, the sending of a confirmation email, and the receipt of the requested response. No further data is collected. The data is used exclusively for sending the newsletter and is not shared with third parties.

Legal basis:

Based on your express consent (Art. 6 (1) (a) GDPR), we will regularly send you our newsletter or similar information by email to the email address you provided.

You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time with future effect. A corresponding link is included in every newsletter. You can also unsubscribe directly on this website at any time or notify us of your revocation using the contact option provided at the end of this privacy policy.

Recipient:

Recipients of the data may be contract processors.

Storage period:

In this context, the data will only be processed as long as the corresponding consent has been obtained. After that, it will be deleted.

Provision required or necessary:

The provision of your personal data is voluntary and based solely on your consent. Without your consent, we unfortunately cannot send you our newsletter.

Contact form

Type and purpose of processing:

The data you enter will be stored for the purpose of individual communication with you. For this purpose, you must provide a valid email address and your name. This will be used to assign the request and subsequently respond to it. Providing additional data is optional.

Legal basis:

The processing of the data entered into the contact form is based on a legitimate interest (Art. 6 (1) (f) GDPR).

By providing this contact form, we want to make it easy for you to contact us. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions.

If you contact us to request a quote, the data entered in the contact form will be processed to carry out pre-contractual measures (Art. 6 (1) (b) GDPR).

Recipient:

Recipients of the data may be contract processors.

Storage period:

Data will be deleted no later than 6 months after the request has been processed.

If a contractual relationship is entered into, we are subject to the statutory retention periods according to the German Commercial Code (HGB) and will delete your data after these periods have expired.

Provision required or necessary:

Providing your personal data is voluntary. However, we can only process your request if you provide us with your name, email address, and the reason for your request.

Use of your data for direct marketing

Subscribe to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required to receive the newsletter is your email address. Providing additional data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter once you have expressly confirmed that you consent to receiving the newsletter. We will then send you a confirmation email asking you to confirm that you wish to receive the newsletter in the future by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) (a) GDPR. When you register for the newsletter, we save the IP address entered by your Internet service provider (ISP) as well as the date and time of registration so that we can trace any possible misuse of your email address at a later date. The data we collect when you register for the newsletter will be used exclusively for the purposes of advertising via the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a corresponding message to the person responsible named above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration.

Newsletter delivery via MailChimp
Our email newsletter is sent via the technical service provider The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA ( http://www.mailchimp.com/ ), to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 (1) (f) GDPR and serves our legitimate interest in using an effective, secure, and user-friendly newsletter system. Please note that your data is generally transferred to a MailChimp server in the USA and stored there.
MailChimp uses this information to send and statistically evaluate the newsletter on our behalf. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links have been clicked. MailChimp uses web beacons to automatically create general, non-personal statistics on the response behavior to newsletter campaigns. Based on our legitimate interest in the statistical evaluation of newsletter campaigns to optimize advertising communication and better target recipient interests, the web beacons also collect and use data from the respective newsletter recipient (email address, time of retrieval, IP address, browser type, and operating system) in accordance with Art. 6 (1) (f) GDPR. This data allows individual conclusions to be drawn about the newsletter recipient and is processed by Mailchimp to automatically create statistics that show whether a specific recipient has opened a newsletter message.
If you wish to deactivate data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.
MailChimp may also use this data itself, in accordance with Art. 6 (1) (f) GDPR, based on its own legitimate interest in tailoring and optimizing the service to meet customer needs, as well as for market research purposes, for example, to determine which countries the recipients come from. However, MailChimp does not use the data of our newsletter recipients to contact them directly or to share it with third parties.
To protect your data in the USA, we have entered into a data processing agreement with MailChimp based on the European Commission's standard contractual clauses to enable the transfer of your personal data to MailChimp. This data processing agreement can be viewed at the following internet address: https://mailchimp.com/legal/forms/data-processing-agreement/
MailChimp is also certified under the US-European data protection agreement “Privacy Shield” and is therefore committed to complying with EU data protection regulations.
You can view MailChimp’s privacy policy here:
https://mailchimp.com/legal/privacy/

Product availability notification by email

If we offer the option of informing you by email about the availability of selected, temporarily unavailable items in our online shop, you can sign up for our email notification service for product availability. If you sign up for our email notification service for product availability, we will send you a one-time email notification about the availability of the item you have selected. The only mandatory information for sending this notification is your email address. Providing further data is voluntary and may be used to address you personally. We use the so-called double opt-in procedure to send this notification. This means that we will only send you a corresponding notification once you have expressly confirmed to us that you consent to receive such a message. We will then send you a confirmation email in which you will be asked to confirm that you wish to receive such a notification by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) (a) GDPR. When you register for our email notification service for product availability, we save the IP address entered by your Internet service provider (ISP) as well as the date and time of registration so that we can trace any possible misuse of your email address at a later date. The data we collect when you register for our email notification service for product availability will be used exclusively for the purpose of informing you about the availability of a specific item in our online shop. You can unsubscribe from the email notification service for product availability at any time by sending a corresponding message to the person responsible named above. After unsubscribing, your email address will be immediately deleted from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration.

Use of Google Analytics

Type and purpose of processing:

This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google.

The purpose of data processing is to evaluate website usage and compile reports on website activity. Further related services are then provided based on website and internet usage.

Legal basis:

The data is processed on the basis of the user’s consent (Art. 6 (1) (a) GDPR).

Recipient:

The recipient of the data is Google as the data processor. We have concluded a corresponding data processing agreement with Google for this purpose.

Storage period:

The data will be deleted as soon as it is no longer required for our recording purposes.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework .

Provision required or necessary:

The provision of your personal data is voluntary and solely based on your consent. If you deny access, this may result in functional limitations on the website.

Revocation of consent:

You can prevent cookies from being saved by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: Browser Add-On to deactivate Google Analytics .

In addition to, or as an alternative to, the browser add-on, you can prevent Google Analytics from tracking our websites by clicking this link . This will install an opt-out cookie on your device. This will prevent Google Analytics from tracking data for this website and this browser in the future, as long as the cookie remains installed in your browser.

Profiling:

Using the tracking tool Google Analytics, we can evaluate the behavior of website visitors and analyze their interests. For this purpose, we create a pseudonymous user profile.

Use of script libraries (Google Webfonts)

Type and purpose of processing:

In order to display our content correctly and graphically appealing across all browsers, we use “Google Web Fonts” from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”) to display fonts on this website.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Legal basis:

The legal basis for the integration of Google Webfonts and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).

Recipient:

Accessing script libraries or font libraries automatically triggers a connection to the library's operator. It is theoretically possible—although currently unclear whether and, if so, for what purposes—that the operator collects Google data in this case.

Storage period:

We do not collect any personal data through the integration of Google Webfonts.

Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/ .

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework .

Provision required or necessary:

The provision of personal data is neither legally nor contractually required. However, correct display of the content may not be possible using standard fonts.

Revocation of consent:

The JavaScript programming language is regularly used to display the content. You can therefore object to data processing by deactivating JavaScript in your browser or installing a JavaScript blocker. Please note that this may result in functional limitations on the website.

Use of Google Maps

Type and purpose of processing:

We use Google Maps on this website. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google"). This allows us to display interactive maps directly on the website and enable you to conveniently use the map function.

For more information about data processing by Google, please see the Google Privacy Policy . You can also change your personal data protection settings in the Privacy Center.

Detailed instructions on how to manage your data in connection with Google products can be found here .

Legal basis:

The legal basis for the integration of Google Maps and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).

Recipient:

When you visit the website, Google receives information that you have accessed the corresponding subpage of our website. This occurs regardless of whether Google provides a user account through which you are logged in, or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account.

If you do not wish to be assigned to your Google profile, you must log out of Google before activating the button. Google stores your data as user profiles and uses them for the purposes of advertising, market research, and/or tailoring its website to meet your needs. Such evaluation is carried out in particular (even for users who are not logged in) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; you must contact Google to exercise this right.

Storage period:

We do not collect any personal data through the integration of Google Maps.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework .

Revocation of consent:

If you do not want Google to collect, process, or use data about you through our website, you can deactivate JavaScript in your browser settings. However, in this case, you will not be able to use our website at all, or only to a limited extent.

Provision required or necessary:

The provision of your personal data is voluntary and solely based on your consent. If you deny access, this may result in functional limitations on the website.

Embedded YouTube videos

Type and purpose of processing:

We embed YouTube videos on some of our websites. The operator of the corresponding plug-ins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter "YouTube"). When you visit a page with the YouTube plug-in, a connection to YouTube servers is established. This informs YouTube which pages you visit. If you are logged into your YouTube account, YouTube can assign your browsing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video is started, the provider uses cookies that collect information about user behavior.

Further information on the purpose and scope of data collection and processing by YouTube can be found in the provider's privacy policy. There you will also find further information on your rights and settings options for protecting your privacy ( https://policies.google.com/privacy ). Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework

Legal basis:

The legal basis for the integration of YouTube and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).

Recipient:

Accessing YouTube automatically triggers a connection to Google.

Storage period and revocation of consent:

Anyone who has deactivated cookies for the Google Ads program will not encounter such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block cookies in your browser.

Further information on data protection at “YouTube” can be found in the provider’s privacy policy at: https://www.google.de/intl/de/policies/privacy/

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework .

Provision required or necessary:

The provision of your personal data is voluntary and solely based on your consent. If you deny access, this may result in functional limitations on the website.

Social Plugins

Type and purpose of processing:

Our websites use social plugins from the providers listed below. You can recognize the plugins by the corresponding logo.

These plugins may send information, which may include personal data, to the service provider and may be used by them. We prevent the unconscious and unwanted collection and transmission of data to the service provider through a two-click solution. To activate a desired social plugin, it must first be activated by clicking the corresponding button. Only by activating the plugin is the collection of information and its transmission to the service provider triggered. We do not collect any personal data ourselves through the social plugins or through their use.

We have no influence on what data an activated plugin collects and how this data is used by the provider. Currently, it must be assumed that a direct connection to the provider's services is established, and that at least the IP address and device-related information are collected and used. It is also possible that the service providers attempt to store cookies on the computer used. For information about the specific data collected and how it is used, please refer to the privacy policy of the respective service provider. Note: If you are logged into Facebook at the same time, Facebook can identify you as a visitor to a specific page.

We have integrated the social media buttons of the following companies on our website:

https://www.instagram.com/cao_lifestyleforpets/

https://www.facebook.com/

https://www.twitter.com/

Google AdWords

Type and purpose of processing:

Our website uses Google Conversion Tracking. The operator of Google AdWords services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you accessed our website via an ad placed by Google, Google AdWords will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google.

If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across AdWords customers' websites. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

Legal basis:

The legal basis for the integration of Google AdWords and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).

Recipient:

Each time you visit our website, personal data, including your IP address, is transmitted to Google in the USA. This personal data is stored by Google. Google may also transfer this personal data collected through this technical process to third parties.

Our company does not receive any information from Google that could be used to identify the data subject.

Storage period:

These cookies expire after 30 days and are not used for personal identification.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework .

Revocation of consent:

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this purpose - for example, by setting your browser to generally deactivate the automatic setting of cookies or by setting your browser to block cookies from the domain "googleleadservices.com".

Please note that you must not delete the opt-out cookies as long as you do not wish to have measurement data recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.

Provision required or necessary:

The provision of your personal data is voluntary and solely based on your consent. If you deny access, this may result in functional limitations on the website.

Use of Google Remarketing

Type and purpose of processing:

This website uses the remarketing function of Google Inc. The operator of the Google Remarketing services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).

This feature is designed to present interest-based advertisements to website visitors within the Google advertising network. A so-called "cookie" is stored in the website visitor's browser, which allows the website to recognize the visitor when they visit websites belonging to the Google advertising network. On these pages, visitors may be presented with advertisements related to content they have previously viewed on websites that use Google's remarketing feature.

Legal basis:

The legal basis for the integration of Google Remarketing and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).

Recipient:

Each time you visit our website, personal data, including your IP address, is transmitted to Google in the USA. This personal data is stored by Google. Google may also transfer this personal data collected through this technical process to third parties.

Our company does not receive any information from Google that could be used to identify the data subject.

Revocation of consent:

According to Google, no personal data is collected during this process. If you do not wish to use Google's remarketing feature, you can generally deactivate it by selecting the appropriate settings at https://support.google.com/adwordspolicy/answer/143465 . Alternatively, you can deactivate the use of cookies for interest-based advertising via the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp .

Provision required or necessary:

The provision of your personal data is voluntary and solely based on your consent. If you deny access, this may result in functional limitations on the website.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) over HTTPS.

Changes to our privacy policy

We reserve the right to amend this privacy policy to ensure it always complies with current legal requirements or to implement changes to our services in the privacy policy, for example, when introducing new services. The new privacy policy will then apply to your next visit.

Questions for the Data Protection Officer

If you have any questions about data protection, please send us an email.